If you’re having problems connecting, the wi-fi is dropping out, or you have slow internet, try troubleshooting these things first.

Your ISP

Do you experience slow or intermittent internet when everyone is home after work and school and using the internet?

Or maybe later in the evening during prime time television. If the internet is slow or patchy at consistent times, chances are the whole neighbourhood is on too, contributing to a slow network. This is becoming less of a problem as telco providers upgrade their networks.

Fix: If internet is patchy at other times it may be due to outages with your ISP. Check your ISP’s website to see the status of the network, otherwise you may have to schedule your internet usage outside peak times.


Your broadband plan

You might be on the wrong plan.

As your family grows so will their demand for connectivity to the internet.

Fix: Upgrade your broadband plan, or connect to fibre if you haven’t already to improve your internet experience.


Your neighbours

If you have a lot of neighbours nearby, chances are your poor wi-fi is due to your neighbours.

There are only 11 channels on the 2.4Ghz network, (the most commonly used network) and this can cause problems. Even if you don’t have 11 neighbours around you, most of their routers will be set to use the most popular channels on the 2.4ghz spectrum.

Fix: Try setting your channel manually to one that is less commonly used like 3 or 4, or 7, 8 or 9. Most routers will have channel selection set to automatic. The most frequently used channels are 1, 6 or 11. You may need to experiment to get the best result.


Your microwave oven or cordless phone

If you router is near, or in the kitchen then you may be getting interference from the microwave oven or cordless phone.

Fix: Try moving the router away from the kitchen and the base station for your cordless phone.


Poor placement of your router

Your router might be at the wrong end end of the house.

Chorus typically installs the ONT (fibre) box on an outer wall that is close to the street, not the back of the house where many households have their living areas.

Fix: Move the router, ideally to the middle of the house, but if you can’t do that, mounting the router higher may help.

If you cannot solve your wi-fi issues with any of the troubleshooting tips, take a look at our article Upgrading your Wi-fi Network to see what your options are to for upgrading your hardware.